Public sales are not open. The following policy will apply once approved checkout is available.
Requesting a refund
Contact support@egretiva.com within 14 days of purchase with your order reference and a brief explanation. You can also use the payment-support link provided by Paddle in your receipt. Do not send card numbers or bank credentials.
Undelivered or unusable orders
If you cannot receive or activate what you purchased, contact us so we can investigate delivery, activation or a material compatibility issue. Your rights under applicable consumer law remain unaffected.
How refunds are handled
For purchases sold through Paddle, payment refunds are processed through Paddle rather than a separate bank transfer from the developer. Paddle’s applicable policies, review and legal obligations determine the payment-refund outcome; this policy is not a promise of automatic approval of every request.
After a refund
The refunded paid license may be revoked according to the published license policy. Your own local materials must not be deleted as a consequence of a refund.
No recurring renewal
The planned US$4.99 purchase is a one-time payment. It is not an automatically renewing subscription.